Returns & Replacements
If you want to return an item to us please call us on 0117 330 2277 to obtain a Returns Number, and details of how to return the item to us, before returning the item.
We will refund returns postage where faulty items are being returned for a replacement. For heavy or bulky items we may be able to offer a collection service. The postal service to use will be explained when the Returns Number is issued.
Once you have received your Returns Number please send the item to:
Laundry Company - Returns Department
Babdown Airfield Industrial Estate
Laundry Company carefully selects its products and hopes you will be happy with your purchase, however there may be times when you feel you need to return an item to us.
Our return's policy is simple and the "no quibbles" guarantee means that if for any reason you are unhappy with your purchase, i.e. the item you have ordered is faulty, defective or you've had a change of heart, you can return it direct to us.
We are unable to refund returns postage where an item is being returned for a refund.
You will be responsible for the item/s until they reach us. For your own protection, we suggest you use a secure despatch method, which requires a signature upon delivery, such as Royal Mail First Class (Recorded Delivery).
Any goods that we may receive faulty/damaged after being advised they are in a full resalable condition, will be looked into.
Any items returned to us, we do not hold any responsibility for any lost parcels. We recommend that you use a secure and track able service that many well-known post offices provide.
Refunds for items returned to us within the 14 days of receipt of your order shall be processed within 10 working days.
These terms do not affect your statutory rights.
There is no need to worry if you have had a change of heart with your purchase, just simply call our customer service team on 0117 330 2277 within 14 days of receipt for a full refund of goods. The costs of returning goods to us shall be borne by you.
Please note however, that all returned goods must be in a full un-used condition, unless the item(s) are faulty or defective.
Upon receipt of the goods we will give you a full refund of the amount paid or an exchange credit as required within 10 days.
Please be aware that you need to call our customer service before returning any unwanted or faulty items. In the scenario that this is not actioned, we shall not be able to process your return.
Change Of Heart
We appreciate that you may have a change of heart of the purchase you may receive, however, there are a few pointers that we would like to mention before you call us.
Please ensure that the goods are unused and in perfect, re-saleable condition (this does also include the product packaging and instructions etc.) If there are any incomplete items received to us, we will not be able to refund you. You will be held responsible for any other charges provided to you in connection with your order. Please notify us within 14 days from receipt of your order.
Frequently Asked Questions
Q) After receiving the parcel, I opened the parcel briefly and did not notice the damage that I then located after taking them fully out of the box. I know it is after the three working days policy, however, what shall I do now?
A) Unfortunately, our policy requires that any damaged/missing/faulty items MUST be reported within this time in order to receive a replacement/refund.
Q) We wish to return an item for a refund, although I have not got the original packaging.
A) Unfortunately, without having the original packaging included with the product, this will affect the return as it makes the item non-returnable. This is due to us being unable to resale the item onto other customers.
Q) I purchased an item from your website, however, it has developed some type of fault. I know you have a 14 day policy. What shall I do?
A) If the item becomes faulty, please check the policy for that particular item e.g. our bins have 12 months warranty. If the item is damaged after the 14 day period, unfortunately our customers are liable for the damage and a refund/replacement cannot be given.
Q) What if I can't return an item?
A) If for any reason you cannot or are finding it difficult to return an item, for example the item is heavy and bulky, then it is possible for us to arrange a collection from yourself for delivery direct to us. The collection would be made using UK Mail and can be arranged to take place any weekday between 9:00 and 5:30pm. This service would normally cost £12.50 which we charge by refunding you for the value of the item(s) with the collection charge(s) deducted, however this price may vary if an item is drop-shipped for example.. Please call us 0117 330 2277 if you want to use this service.
Replacing Parts on the 60 Litre Duo and Trio Recycling Bins
These bins carry a one year guarantee. If claiming within this time please send the following information to email@example.com: Your original order number, images of damage (if applicable), the batch number of the bin which can be found either on the base of the bin or inner compartment and the part of the bin which needs replacing.
If you are unsure of what part you need to obtain for a fully functioning bin, please do not hesitate to call our friendly customer service team on 0117 330 2277.
A worn lid clip is the most common cause for a bin lid no longer closing. Please see the link HERE for help on how to change the lid clip.
Please be aware we can not be responsible for replacing parts if the bin has been misused or is effected by accidental damage.
|Product Code||When to replace||What is included||Cost if no longer under guarantee (inc vat)|
|Lid ClipSPARES-HOB901A11||Lid will not stay shut or lid will not open as soon as pressed as it is not releasing properly.||1 x Lid Clip||£2.50|
|Trio 60 Litre Lid Section SparesSPARES-HOB901A05||The lid will clip open but not open fully or lid is stuck open due to the back springs being faulty.||1 x Lid Clip1 x Individual Plastic Lid1 x Surround Plastic Casing||£10.00|
|Duo 60 Litre Lid Section SparesSPARES-HOB901A04||The lid will clip open but not open fully or lid is stuck open due to the back springs being faulty.||1 x Lid Clip1 x Individual Plastic Lid1 x Surround Plastic Casing||£10.00|
|Trio 60 Litre Lid Complete Brushed Steel SparesSPARES-HOB901AO8||The steel casing surrounding individual lids is damaged.||3 x Lid Clip3 x Individual Plastic Lid3 x Surround Plastic Casing1 x Steel Lid Casing||£40.00|
|Duo 60 Litre Brushed Lid Complete SparesSPARES-HOB901A07||The steel casing surrounding individual lids is damaged.||2 x Lid Clip2 x Individual Plastic Lid2 x Surround Plastic Casing1 x Steel Lid Casing||£40.00|
|Trio 60 Litre Inner Bin Black With Handle (20L)SPARES-TRIOINNER||The inner bin compartments are damaged.||1 x 20L Inner Plastic Bin with Handle||£15.00|
|Duo 60 Litre Inner Bin Black With Handle (30L)SPARES-DUOINNER||The inner bin compartments are damaged.||1 x 30L Inner Plastic Bin with Handle||£20.00|
|Trio 60 Litre Brushed Stainless Steel Kitchen Bin outer casing onlyPB-734-SpareBin||The outer steel casing or plastic base is damaged.||1 x Steel Bin Casing with Plastic Base||£40.00|
|Duo 60 Litre Brushed Stainless Steel Kitchen Bin outer casing onlyPB-733-SpareBin||The outer steel casing or plastic base is damaged.||1 x Steel Bin Casing with Plastic Base||£40.00|